Complaints Procedure

If you wish to register a complaint, please write to

The Complaints Officer,
MerrixGrogan LLP at G5 Ash Tree Court,
Nottingham Business Park,

or telephone 0115 9739180

A summary of our internal complaints handling procedures for the reasonable and prompt handling of complaints is available on request and if you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service at or by contacting them on 0800 0234567.

If you would like to make a complaint, please email us at